Delivery, Returns, and Refunds

ინდ. მეწარმე სმოლ მოლი, identification code 45001029949.

Contact details: [email protected], +995 574 10 88 10.

After order confirmation, delivery timing depends on product availability, destination, and logistics coverage.

Delivery in Tbilisi is usually completed faster, while regional timing depends on courier service conditions.

The exact delivery window is agreed with the customer during order processing.

Customers may request cancellation before the order is handed over for delivery or before fulfillment has materially started.

If processing has already started, cancellation is reviewed according to the current order status.

A product may be returned if it has not been used, remains in saleable condition, and includes the relevant documentation.

Returns may be limited where packaging is opened or damaged, where there are signs of use, or where the product has been damaged by the customer.

Technical defect cases are handled according to applicable warranty terms and relevant law.

If a return request is approved, the refund is issued through the original payment method or another agreed method.

Refund timing depends on the payment method, banking procedures, and the necessary administrative review.

For clarification, contact [email protected] or +995 574 10 88 10.